
(As per TRAI’s guidelines, this applies to landline and mobile numbers)
- Call or send an SMS to 1909 (toll free) to register.
- Select the Fully Blocked or the Partially Blocked categories. Via SMS, you would need to SMS START 0 to register in the fully blocked category. For partially blocking telemarketers (based on seven categories: Banking/Insurance/Financial Products/Credit Cards-1, Real Estate-2, Education-3, Health-4, Consumer goods and automobiles-5, Communication/Broadcasting/Entertainment/IT-6, Tourism-7), you would need to SMS START 1,4,5 if you wish to continue to receive calls and SMS from telemarketers in the categories 1,4,5 – calls and SMS from telemarketers in all other categories would be blocked.
- On successful registration, a Unique Registration Number would be sent to your phone within 24 hours.
- If all goes well, within 7 days, your request would be completely activated. You can check the status using the Customer Registration Status link.
- If unsolicited calls or SMS is received even after successful registration of your request within 7 days, you have the option to log a complaint with your service provider by calling or sending and SMS message to the same 1909 number within 3 days of the unsolicited call/SMS. Via SMS, the complaint would need to be sent as follows: COMP TEL NO XXXXXXXXXX;dd/mm/yy;Time in hh:mm; short description of Unsolicited Commercial Communication, where XXXXXXXXXX is the phone number or the header of the unsolicited call/text.
- If such a complaint is registered with your service provider, it is the provider’s duty to take action and inform you within 7 days of lodging the complaint. You can check the status of the complaint at the UCC Complaint Registration Status link.
Source: TRAI NCCP
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